Get in Touch With Us

This page explains how to contact the Non Gamstop Casinos editorial team, what we can help with, and what we can't. We publish research-based guides to casinos outside the GAMSTOP scheme. We are a comparison publisher, not a casino, so we can't see or change anyone's casino account.

Disclosure: Non Gamstop Casinos may earn commission if you join a casino through links on this site. Commission does not decide where an operator is ranked, and it doesn't affect how we answer your messages.

What we can help with

Write to us if you want to:

• Report an error or out-of-date detail. Bonus terms, wagering requirements, minimum deposits and payment options change often. Tell us what you saw, where you saw it and the date. Our facts were last checked on 1 October 2026.
• Ask about how we review. We can explain how we assess licensing, bonus conditions, payments, withdrawal rules and support, based on the research we've carried out.
• Suggest a topic. If a guide on KYC checks, cashback bonuses or game contribution to wagering would help you, say so.
• Raise an editorial or business enquiry. Introduce your organisation and what you have in mind.
• Tell us about your experience with a listed site. We can't resolve it for you, but it helps us decide what to re-check.

What we can't do

Most messages we'd expect to be misdirected involve a casino account. Please note that we cannot:

• release a withdrawal, reverse a closed account or review a bonus decision;
• act as a go-between in a dispute with an operator;
• confirm your balance, verification status or bonus progress;
• guarantee any outcome, or tell you a casino is completely safe.

For account problems, use the casino's own support first. Keep screenshots, dates, transaction references and the terms you relied on. Our guide to trusted non GamStop casinos in the UK explains what to check about licensing, ownership and complaints routes before you sign up.

Casino complaints: where to go instead

1. Contact the operator's customer support in writing and keep a copy.
2. If it isn't resolved, use the casino's formal complaints procedure and note any stated deadline.
3. Check which licence the casino holds and whether it names an alternative dispute resolution body. Overseas licences usually offer different, and often weaker, routes than a UK Gambling Commission licence.

Be aware that sites outside GAMSTOP are generally not licensed by the UK Gambling Commission, so UK-regulator protections and the usual UK ADR route may not apply. Accepting British customers is not the same as being authorised to serve them under UK rules.

If gambling is causing you harm

If gambling is affecting your money, relationships or mood, please seek help before anything else. GamCare offers free, confidential support in Great Britain through its National Gambling Helpline (0808 8020 133) and live chat. You can register with GAMSTOP to self-exclude from UK-licensed operators, and blocking software can stop gambling sites on your devices. Deposit and loss limits are available at most licensed operators. Gambling is for adults aged 18 and over and should never be treated as income or a way to solve money worries.

If you tell us you need support, we'll point you towards these organisations rather than discussing casinos.

How to write a message we can act on

• Say which page or casino you mean, and the date you saw the information.
• Describe the issue in a sentence or two, then add detail.
• Include a screenshot of the terms where relevant.
• Don't send passwords, full card numbers or identity documents. We'll never ask for them.

What happens next

A member of the editorial team reads each message. Where something factual is wrong, we check it against the operator's published terms and the regulator's public information, then correct the page. We can't promise a reply time or a particular result, and some messages, such as account disputes, we will redirect rather than answer.

How to reach us

Use the contact details shown in the site footer or the contact form on this page, if one is displayed. We haven't published an email address within this text, so please use the official channels listed on nubmusic.co.uk to make sure your message reaches us.